Non-Discrimination

Apricus Health Network does not discriminate or exclude people because of their race, color, national origin, age, disability, gender identity, sexual orientation, or religion.

Discrimination is against the law. Apricus Health Network complies with applicable Federal Civil Rights laws. If you believe that you have been discriminated against by Apricus Health Network, there are ways to get help.

  • You may file a complaint, also known as grievance. Send your grievance to: Grievance Department, Apricus
    Health Network, 16435 N Scottsdale Rd., Suite 400, Scottsdale, AZ 85254, or call (602) 675-9005. The
    grievance or complaint must be filed no later than 180 calendar days from the date of the incident or date
    of occurrence. You may file by writing via mail or by calling the number above, via AHN complaint web
    portal at www.apricushealth.com.
  • You can also file a civil rights complaint with the U.S. Department of Health and Human Services,
    Office of Civil Rights (OCR), electronically through the OCR Complaint Portal at U.S. Department
    https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at U.S. Department of Health and
    Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201,
    1-800-368-1019, 800-537-7697 (TDD).

YOUR COMPLAINT MUST:

  • Be filed in writing by mail, fax, e-mail, or via the OCR Complaint Portal
  • Name the health care or social service provider involved, and describe the acts or omissions,
    you believe violated civil rights laws or regulations.
  • Be filed within 180 days of when you knew that the act or omission complained has occurred.
    OCR may extend the 180-day period if you can show “good cause” Complaints forms are available at https://www.hhs.gov/ocr/office/file/index.html
    • By mail:
      Print and mail the completed complaint and consent forms to:
      Centralized Case Management Operations
      U.S. Department of Health and Human Services
      200 Independence Avenue, S.W.
      Room 509F HHH Bldg.
      Washington, D.C. 20201
    • By email to OCRComplaint@hhs.gov

BE SURE TO INCLUDE:

  • Your name and Full address
  • Telephone numbers (include area code)
  • E-mail address (if available)
  • Name, full address and telephone number of the person, agency, or organization you believe
    discriminated against you.
  • A brief description of what happened, including how, why, and when you believe your (or someone
    else’s) civil rights were violated.
  • Any other relevant information
  • Your signature and date of complaint
  • The name of the person on whose behalf you are filing if you are filing a complaint for someone else.

YOU MAY ALSO INCLUDE:

Any special accommodations for OCR to communicate with you about this complaint.
Contact information for someone who can help OCR reach you if we cannot reach you directly.
If you have filed your complaint somewhere else and where you have filed.

Apricus Health Network Also:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
    • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages